Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

This Policy applies to realismsmartdevice.com, thecompany.com and The Company of Others (The Company). We may post additional information if more details are needed to explain our privacy practices.

INFORMATION WE COLLECT

Information You Give Us
We collect and store information you provide through our websites and/or mobile applications. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services.

The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your email address
  • Your phone number
  • Your credit card number and other payment information
  • Demographic and lifestyle information, such as age, personal interests and product preferences

It may also include information you give us about other people, such as the name and address of a gift recipient.

Information from Other Sources
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

Automated Online Information Collection
We may collect information related to your interactions with our websites and apps to create a superior, personalized shopping experience. This information includes your IP address, browsing behavior while on our website, browser and device characteristics, and referring URLs. This information is collected and stored using a variety of common technologies, including various types of cookies, Flash cookies, web beacons, and tags. 

To help us understand and enhance our interactions with you, we may permit web analytics and other providers to collect and process information on our websites using the technologies described above. We also may share personal information with those providers.

Location Information
Some of our websites and mobile applications may collect certain information such as the type of mobile device you're using or your specific location. To allow any application to identify your location, you must enable this functionality through your mobile device's settings to allow the use of technologies such as Wi-Fi, GPS signals, cell tower position, or other technologies. The Company has no control over your device's settings.

Public Forums 
Our websites may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns and exchanges
  • Tracking and confirming online orders
  • Marketing and advertising
  • Conducting research and analysis
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and surveys
  • Facilitating interactions with The Company and others, such as enabling you to email a link to a friend
  • Operating, evaluating and improving our business

Data Retention
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SHARE THE INFORMATION WE COLLECT

The Company does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Sending marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis
  • Providing chat functions

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of The Company, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. You will be notified via email and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.

HOW WE PROTECT THE INFORMATION WE COLLECT

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. The Company cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. Realismsmartdevice.com uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, address and credit card number.

If you choose a direct payment gateway to complete your purchase, your credit card data is stored. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our company.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may choose to:

  • Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of content or personal information posted by you from our website, online service, online application, mobile application, blog, or community forum. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why. Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet as third parties may retain screen shots of The Company web pages (e.g., cache files).

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing email or direct mail or mobile communication that you receive from us
  • Call 1.844.REALISM (1.844.732.5476) with your request and current contact information
  • Send an email with your request and current contact information to: realism@thecompany.com

PROTECTING CHILDREN'S PRIVACY

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

LINKS TO OTHER WEBSITES

Our website may link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.

SOCIAL MEDIA WIDGETS

Our website includes Social Media Features, such as the Facebook Like button and Widgets, the Share button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

PRIVACY POLICY UPDATES

We may need to update our Privacy Policy as The Company and our customers grow and evolve. If we make material changes, we will notify you by means of a notice on this website.

HAVE QUESTIONS?

If you have any questions about our Privacy Policy or practices, we'll do our best to answer them. Here's how to contact us:

Phone:

1.844.REALISM (1.844.732.5476)

Email:
realism@thecompany.com